Shipping policy
We want your Arc jewellery to reach you safely and beautifully, wherever you are.
ORDER PROCESSING
Orders are processed as quickly as possible.
Personalised and engraved pieces may require additional processing time. Any applicable production time will be shown on the product page.
Orders placed on weekends or UAE public holidays will be processed on the next available business day.
UAE DELIVERY
We deliver throughout the United Arab Emirates.
UAE orders are typically delivered within 1–2 business days.
Available delivery options and applicable charges will be displayed at checkout.
Once your order is on its way, you will receive confirmation and tracking information where available.
INTERNATIONAL DELIVERY
Arc ships internationally.
Available shipping options, estimated delivery times and applicable charges will be displayed at checkout based on your destination.
Depending on your destination, your order may be subject to customs duties, import taxes or other local charges. Unless expressly stated otherwise at checkout, these charges are not included in your purchase price and are the responsibility of the recipient.
Arc does not control charges imposed by local customs authorities.
DELIVERY INFORMATION
Please make sure your shipping address, telephone number and other delivery information are complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at hello@arcjewellery.ae. We will do our best to help, but we cannot guarantee that delivery information can be changed once an order has been dispatched.
DELAYS
While we do our best to ensure your order arrives within the estimated timeframe, occasional delays may occur due to couriers, customs, public holidays or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will help investigate.
LOST OR DAMAGED ORDERS
If your order arrives damaged, or you believe it has been lost in transit, please contact us at hello@arcjewellery.ae with your order number and, where applicable, photographs of the package and item.
We will investigate the issue and arrange an appropriate solution in accordance with applicable consumer rights.
CONTACT US
For questions about shipping or an existing order, please contact: